Returns & Exchanges

At BigShoes, we want you to step out in confidence, which is why we offer a 30-day window for returns and exchanges on all unworn footwear. If your fit isn't perfect, our straightforward process ensures you find the right size without the hassle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Pack Your Shoes

  Place the unworn shoes in their original packaging and box to ensure they remain protected during transit.

• 3.
  Attach the Label

  Print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location and keep your tracking number handy until your refund or exchange is processed.